I quit my job about a month ago and started receiving a nice check from the government in the form of Montgomery GI Bill so my finances are pretty well covered.  However, it kinda makes the content of this site have to change or at minimum get a new focus, if not shutdown completely.  I don’t want to shut down so I’m going to be looking at other ways to be creative and still keep somewhat the same concepts going.  Not like there is a shortage of idiots out there.

I’m going to be upgrading to newest version of WordPress because I’m a slacker and haven’t been doing that, and also will be looking at making another site for personal use.

All in all, it’s going to be a busy weekend.

Love,
Charles~

So after having casually said, “It looks like you have a virus problem” as she dropped of the computer she not so casually let me know that she is extremely diligant in making sure all anti-virus and anti-spyware/adware programs are installed and functional and that she doesn’t use any “risky” behaviour on the interenet.

Fair enough I still think she has a virus, she would have none of that though, I was told that it couldn’t be a virus but someone breaking into her system everytime she turned it on and I was to lock it down.

So I took the computer down into the shop and worked on it, ran a few cursory scan s and found that yes, she has a major virus problem.

One of the things we do when we do find a virus spyware problem to be the cause of the problem is we call them up and let them know, and let them know that now that we have diagnosed the problem it is $90 for us to fix it or the regular $35 diagnostic fee if they want to take it away, since they have already paid the diagnostic fee we wave it if they want us to fix it so now it really only costs $55 more.

So I called her up and let her know and again she made it clear that she didn’t want a virus spyware removal she just wanted the system locked down so that no one else could get into it. That it was impossible for her to get a virus and that she was ever so diligant with her virus and spyware removal software.

I asked her to come down to the shop so I could show her a few things that I had noticed while I was running some cursory scans.

Mainly this:

Reasons you are an idiot:

1.) You still argued with me after I made it perfectly clear what was going on.
2.) You think people can hack into your computer when you have no connection to the internet.
3.) When I told you that you had to run the programs and make them perform scan you looked at me like I had told you red was blue.
4.) You still thought it was hackers after all this.

Fuck you,

Charles~

Not really impressed with him in the professionalism department, however he does appear to know his stuff.

Couple of classes I’ve been in I’ve really enjoyed.  Introduction to Operating systems I thought I was going to have to sleep through.

“This is the Start button!”  No nothing like that, they are even being true to the plural title in the class and teaching some basic Linux usage along side it all.

All in all everything is going pretty good, I’ve been busy as get all but when have I not been in the last year.

They didn’t much like that idea, so they opted to purchase a hard drive from us.

Day or two passes and they call us back.

Them:  I purchased this hard drive from you but I’m getting an error message.
Me:      What kind of error message, what does it say?
Them:  Operating System not found.

After going back and forth why that was the case and them being rather upset that a brand new hard drive was supposed to be blank I explained to them in detail how to install the operating system.

Them:  You expect me to do all that?
Me:      No not really that is why I urged you to let us do it for you.

Only so much you can do for people.  I’m tempted to just record every conversation I ever have now so I can play it back to them, something I’ve found rather humerous in the shop owners dealings with some of his problems.

Now I had expected that to be the end of it all, either they bring in the computer and we do an operating system reinstall or they do it themselves, nope.

Them:  It says the hard drive isn’t in there, but I’ve hooked it up, the hard drive you gave us is defective.

Winds up they didn’t hook it up right.  But once they did hook it up right windows installer still didn’t see the hard drive.  Because it was SATA so I had to walk them through how to set their BIOS to “Compatibility mode”.

By the end of all this, it’s somehow still my fault, and I’m the jerk.

Reasons you are an idiot:
1.) I just spent well over a combined total of 45 minutes on the phone with you, for free.
2.) I’ve been upfront with you on every single thing about this purchase.
3.) You wonder why I made it perfectly clear that I will not warranty anything you’ve done, with your masterful do it yourself attitude.
4.) The hard drive you purchased was a steal and a half at 10% of what the local market would sell it for and you bitched unendingly about how we gouged you on it.
5.) I’m back bitches.

Fuck you,
Charles~

Ok for some reason 85% of our customers use this website called pogo.com, literally everytime we have an outage the pogo brigade comes out of the woodworks and slams the phones. So pogo had an outage last week and believe me I knew within 15 minutes of their website going down.

Her: Hi this is [Her name I can’t remember], and I can’t play pogo.
Me: You can’t browse any website or just pogo?
Her: Just pogo, I’ve been with y’all for 4 years and usually it’s pretty good but tonight I can’t play pogo.
Me: So you can view google and yahoo and other webpages but cannot view pogo’s webpage?
Her: Yes
Me: Ok making sure, alright let me take a look…nope I can’t pull it up either, they must be down for a bit, give it some time.
Her: You are checking from your internet connection which I’m on as well, the problem is with your equipment I just want to play pogo will you fix it?
Me: I’m browsing from 2 different sources, one is the T1 we use for our dial up customers and one is the DSL which I have for our repair side to keep virus / spyware problems from hitting our main network and as a back up.
Her: Look I don’t care, I want to play pogo and your service isn’t letting me

Now imagine 200 people like this calling for the next 2 hours. I’m not kidding it didn’t let up, and people called back 30 minutes later and some called 4 or 5 times in that 2 hour span. I eventually forwarded the phones to my cell phone and set it to have a message saying pogo’s website is down if you can view other webpages it is not your internet connection it’s just pogo, if you can’t view any other webpage leave a message and I’ll get back with you.

My voice mailbox filled up in 10 minutes.

“Why the fuck can’t I play pogo?”
“You motherfuckers are blocking pogo!”

and on and on and on. I was getting scared and tempted to go grab my AR-15 from the apartment leave it in the tech area with a clip in but no round in the chamber and lock the doors. I expected pitch fork and torches coming up main street any minute.

Then pogo came back up.

“Thanks for listening and unblocking pogo”

In the eyes of a pogo player, pogo can do no wrong.

—————————————————————

Idiot 4: Want my windows reinstalled and set back up.

Guy came in 3 weeks ago asked me to reinstall windows for him, typically what I do is copy over the my documents folder grabbing up all their pictures, music, videos, and documents. Kind of my way of saying thank you and going the extra mile. This guy was an internet customer so I went ahead and copied over his email inbox as well.

Reinstalled windows, setup drivers, setup our dial up connection, installed the basics (AVG, Adaware 2007, Spybot S&D, Adobe Document Reader, Firefox, Flash player) setup his email copied over all his stuff and gave him a call.

Computer went home, guy paid and was happy.

Later that night:

Me: [My company], this is Charles, how may I help you?
Him: I TOLD YOU TO WIPE MY COMPUTER CLEAN, I STILL HAVE ALL THIS STUFF ON MY COMPUTER AND IT’S WHAT MAKES IT RUN SLOW!!!

Note: Hardrive space free != Speed.

I had to figure out who the guy was and let him know but still he went on and on and on.

Me: Ok, typically what we do is copy over all your documents and pictures and set you back up with the basics after we do a windows reinstall, I asked you before we did all this to make sure that you were going to be keeping the computer because when you want to sell it most want it wiped with no personal data on it. Documents and pictures take up very little space and even so, free space on your hard drive does not mean your computer will go faster.
Him: I WANT MY COMPUTER WIPED CLEAN, I DON’T WANT ANY OF THIS JUNK!
Me: Ok then delete it, just select it and delete it.
Him: NO I WANT YOU TO DO IT!
Me: Ok bring in on down here and I’ll take care of it.

So I did, lesson learned: No good deed goes unpunished.

Tune in sometime within a week for more idiots, I promise I’ll post some more quick ones. It’s just been so hectic lately and the idiots so numerous that I can’t find one that sticks out and is post worthy.

Charles~

I’ve been dating a woman for the last month or so and up until about a little over a week ago it was all going great. I’m planning on starting college in the fall so really getting attached to someone locally isn’t on my list of things I want to do. So primarily my aims have been to be somewhat of a social person. I can’t just sit over a computer all day, on IRC, or in one of the plethora of forums I visit (or am staff on).

So along comes Vicky, I met Vicky while I was out on lunch at one of the local coffee shops about 2 blocks down from the shop. The place was crowded so I asked if I could sit with her. We talked and were having a decently good time. I asked if she would like to have lunch some other time and we did.

Somethings you should know about me, up until last may I was a very religious person. Now, not so much, however I retain some of the morals. You probably think that I’m just some asshole on the internet but really, this page is where you see the worst of me. This site is supposed to be that way, everyone has an asshole side to them and this is mine. Now what I’m getting at is that one of the morals I’ve retained is, I prefer to be a virgin until I’m married.

My initial observation of Vicky was that she was a very down to earth girl, brought up in a Christian home had held on to what she knew to be good and let the rest fall to the way side. She was a tom boy of sorts which is always a plus and didn’t appear to have any of disqualifying factors in what I look for in a woman.

Date after the lunch date (which I consider to be the first date because lunch dates are typically reserved for platonic relationships such as friendships or acquaintances however dinner dates are more for the romantic sort.) this subject just happened to rear it’s head and I stated quite matter of factly exactly where I stood on the subject.

This is where it all the signs of the shit storm that was to come began to appear.

I’m usually very good at reading people, it comes naturally and is enhanced by the training I received in the army especially in the interrogation training. I could not believe how far off I was. By the 2nd real date (Read one lunch date, second dinner date) it became clear to me that she was dating another person, this didn’t bother me because I knew were not exclusive or going steady or whatever the current terminology is so I didn’t care. She also made it a habit of trying to sneak sex into the discussion whenever it was possible or some sort of joke. In itself it’s nothing wrong, however the intentions made it so. She was attempting to get me all worked up.

By the 3rd date she seemed to have lost her self confidence and baited me to compliment her almost throughout the entire night.

By the 4th date she had no clue what she was doing, she appeared nervous and deep in thought about something else the entire date. She was able to carry on casual conversation but anything that required thought was met with monosyllabic answers.

At the end of the 4th date as I was leaving I gave her a kiss and walked away. Not but 5 steps out she tells me to stop.

“You can stop playing your game about being a virgin, and your wanting to move slowly in the relationship, come inside I’m tired of playing games.”

She had surprised me I was pretty sure that such an idea was impossible considering the seriousness of which we talked about it, “No, I was actually serious about all that.”

She seemed a little phased but said, “Give it up already, come inside. Look, I’ll admit I’ve been playing some games with you as well, for instance, I’m not dating anyone else. I just wanted you to think you might lose me and to pass on the thought that I’m a little more valuable then you thought. I know you are basically doing the same thing, pretending to be a virgin so that I think sex with you is something special, and waiting till now to kiss me has been part of your plan to starve me for affection and get me hot and bothered and ready to go at the drop of a hat”

I was dumbstruck, “No, no, I’m very serious about all that, it’s not some game, I’ve never been much for playing games in relationships. If I’m picking on you it’s one thing and the game ends quickly, I shoot pretty straight.” I kissed her on the cheek and left.

Up the road a ways my cell phone started ringing, I couldn’t find it, it had fallen out of my pocket and worked it’s way behind my seat. So I drove on home. The voicemail was pretty much a repeat of all of it and calling me a “fucking player” and a few other nonsensical things. It was hard to pick up some of it as she was half shreaking half screaming through it all.

I waited and called her back the next day to make sure it wasn’t all a big joke, but my calls never got through.

For about the next week I would get a voice mail or text message telling me how big a jerk I am.

Hrm…this is an idiot of the week post might as well do it right.

Reasons you are an idiot!~
1.) You never learned that people quit listening to you when you scream.
2.) Your choice of men and learned behaviour concerning games they play has led you to believe that any man over the age of 14 who claims he is a virgin is a liar and is saying so to get you to sleep with him.
3.) You require sex to feel loved.
4.) You went from zero to psyco in .3 seconds.
5.) You didn’t give me prier warning so that I could time it correctly.
6.) You have tried to break into my webserver 4 times and can’t figure out why your browser is redirecting you to lemonparty (cause you just visited 11 times in a row to the same page.)
7.) You do the same thing over and over expecting a different result (this is a sign of insanity) but keep being forwarded to lemonparty.

Fuck you (Not in the literal sense)
Charles~

PS: What is worse? The idea that there are actually guys out there that pretend to be virgins to get laid, or that there are enough of them out there that predicting this kind of behavior is a learned behavior for some women?

Case Study 1: Update my antivirus? Why?

Lady calls me up the other day and wonders why her computer is fucking filled with pop ups and telling her to download this program or that program to get rid of spyware / adware…
Public Service Announcement: If a POP UP is trying to sell you something to REMOVE POP UP’s it’s PROBABLY not legit. It’s like buying protection from the mafia, so that the mafia doesn’t kick your ass…except the mob still kicking your ass.

…I ask her what antivirus / spyware / adware protection programs she runs. She says with confidence (I was impressed), AVG, Adaware, and Spybot S&D.
So her computer winds up in the shop cause I’m not even going to begin trying to fix this with her over the phone. First thing I see, 3827 scans ran on Adaware, last update…..not within the last year. Spybot? Same thing. AVG? Been bitching at her for the last 384 days, it was asking if it would be better for her if it just uninstalled itself.

I tell her she has to update these tools and she goes balistic, “I’m college educated and I work at {X_Named_Lawfirm} and I know how to administrate a computer”.
No lady you don’t, infact I should have dedicated an idiot of the week to you but instead you got rolled up here with the other assclowns. I hope you are happy

Case Study 2: More space = Faster Computer!

Guy calls me up and doesn’t understand what why his computer wouldn’t work, it was working last night, whole shebang.
Me: “What was the last thing you were doing to your computer when it stopped working?”

Him: “I was deleting files I didn’t think I needed to try and speed up my computer.”
OK first things first, more HD space does not mean faster computer(Link!), GET THIS IDEA OUT OF YOUR HEAD, WHERE THE FUCK DOES IT COME FROM I WANT TO KNOW SO I CAN LOBOTOMIZE THE PERSON THAT STARTED THIS.

Second, if it’s in a folder called “Windows” or “System” or “System32″ or “Don’t fucking delete me douchenugget” then it’s probably NOT a good idea to delete it. Was bad enough you had to go through a “Naughty Naugthy User, nothing for you to do here” warning when you try and browse through there.

Case Study 3: “I overclocked my modem and added more CPU to my SATA floppy drive”

People that come in the shop and try and wow me with terminology and wind up butchering it up so bad I cant keep a straight face.

1.) Shut the fuck up.
2.) In very simple terms that you would use with your child tell me what error you are getting or what the problem appears to be to you.
3.) Don’t tell me how to fix it.

This isn’t a new phenomenon but really, people act like they know what the hell they are talking about when they wouldn’t have a clue if it came up and took them out for dinner and a movie fucked them and didn’t return their call. (Xalpharis you bitch, return my phone calls!(LINK!) (Please?))

So here is my solution…
Mandatory licensing computer operators and admins. No license? No login. Why? Because every operating system forces basic users to be admins, here is a hint: GRANDMA IS NOT A FUCKING ADMINISTRATOR. If you cannot demonstrate an ability to administrate a computer you are not allowed to do it unsupervised. Yeah it may be your car, but you better be licensed on it to use it.

Class E license: Basic Windows, can only run what a Class B Admin has installed and approved for use on their computer, has 0 admin privlages. No Internet Access. No age limit.

This is the basic license, no cost, no test, you are required to name the Class B admin that will be administrating your computer prior to you being given your login. Think of it as your learner’s permit.

Class D license: Basic Windows, can install software that does not require admin privileges, can change printers, all things that a Class E can do. Limited Internet Access, Class B approved websites + Email + Limited IRC, instant messaging. Is allowed to access files from CD or other storage device. No age limit

This is the real user license, $25. Basic test dealing with anti-virus, system files, file formats, how to report error messages

Class C license: Admin Learner’s permit. Everything Class D has, can install own software, full internet access, cannot host websites or admin remote servers, can use existing services (Myspace), a Class B Admin may at his/her discretion setup a website or blog for a class C user to post into. May Moderate forums, may OP channels in IRC. Full admin Age limit: 17 years old.

Requires a test dealing with all of the class D material, privacy, safety online, command line operations, naming parts by sight and what they do. (No charge if license granted within 2 years of Class D license)

Class B (Admin) License: Competent Windows Administrator, Full admin access on any computer he is listed as a admin on by a Class D or lower user. Has remote access to all Class E users computer that list him as an admin, must be onsite to see Class D or Class C users computers. May operate 10 websites, no shell access on websites, only preconfigured control panels. Exceptions to this are those packages installed by a Class A admin and signed off as secured, and claim to update as needed. May Administrate Forums and may OP IRC networks.

Test involves Server security, Firewall use, IPv4 and IPv6 principles, diagnosing network problems, basic networking, restoring from backups, how to backup, remote administration methods, batch file usage, command line administration, etc.

Class A (Admin) License: Competent Windows and *nix Administrator, Full admin on any computer his Class B admin’s has access to but only if Class B is logged in. No restrictions but is audited twice a year to ensure that all servers he is administrating over are up to date, 2 strikes and you are out (Class C License instead of Class A).

Test involves more indepth version of the Class B license, use of BASH, routing tables, IRC network operations, scripting, some basic programming.

Then like licenses have restrictions they also have Endorcements.

Programmer: Allowed restrictions of one line up from his own, must take a test to ensure proficiency and understanding in a programming language.

Hardship: Lives in an area lacking administrators, has full admin access of own computer, but same internet privlages of their current license. Is subject to removal if an administrator moves in or is graduated within an acceptable distance.

College Student: Has full internet access, may not admin websites unless license class allows.

Wifi:  You can operate a wireless network, must be atleast Class C+

etc.

For those of you yelling at me to update…FUCK YOU.

Love,

Charles~

I’m talking about hard limits on the amount of data you can download or upload through your ISP.

It has been proven over and over that just about every ISP starts to throttle your connection or cut it off completely after an arbitrary amount. The usual kill spot is 100 Gigabytes some go as high as allowing 100 down and 100 up before trottling or shutting down completely.

However in selling you a 1.5Mb/s line with no stipulation on download limits or upload limits in any contract or user agreement is the same as (after simple conversion) selling you a:

1.5Mb/s = 0.1875 MB/s contract.
(8 Megabit’s = 1 Megabyte)

or in terms of months, 0.1875 MB/s * 60 seconds * 60 minutes * 24 hours * 30 days = 486,000 MB/month.

in the future I’ll use the number 2592000 as 60*60*24*30 = 2592000 to show the whole conversion from seconds to months

486,000 MB/month connection. Which comes in at around 474.61 GB/month (due to the whole 1024 MB = GB.)
Remember how we said there were hard coded limits your ISP do not tell you about? Well lets use math! (it works bitches)

( X / 8 ) * 2592000 = Y
For converting Xbits per second to Xbits per month

or

( Y / 2592000 ) * 8 = X
For converting Xbits per month to Xbits per second

X = Units(in bits) per second
Y = units(in bytes) per month

Because there is a 100 Gigabyte limit per month (100 X 1024=102400 to turn it into Megabytes (102400 Megabytes)) we can toss that in as X and figure out your actual speed per second rate.

(102400 / 2592000) * 8 = .31604 (and about 20 more decimal places)

So really all you have is a .31 Mb/s line that is burstable up to 1.5 Mb/s if 1.5 Mb/s is the advertised rate.

Burtstable is a term used a lot in bandwidth, especially on shared T1’s. When working out contracts if one sold you a T1 with full 1.5Mb/s throughput but really only let you have 512Kb/s burstable up to 1.5Mb/s (when conditions favored) they would get their asses handed to them in court. It’s Fraud.

So why do ISP’s get away with selling their service as if we have 1.5 Mb/s when we really only have a .316Mb/s line burstable to 1.5Mb/s?

Damn good question, I’d like to find out myself.

Reason we are idiots

1.) We sign a contract allowing us to pick up a gallon of milk a week but are shutdown if we drink more then half a gallon a month, and don’t care or don’t question why.
2.) We live in a country that is more then happy enough to sue but we don’t.

One guy came in 2 months ago and purchased XP Pro and asked that his system not be wiped at all. Since we were going from Pro to Pro we can just update the key using a tool that microsoft provides.

Went through and did the validation and put the new windows key in, ran full updates (cause I’m such a nice guy) and let him have his system back. Even showed him the new shiney key using Magic Jelly Bean Keyfinder to display that it had infact taken the new key.
Now for most people, I probably wouldn’t ever hear of it again, unless he had some other issue needed taking care of.

Nope, just last week got a nice phone call…

Me: [my company], this is Charles how may I help you?
Him: You mother fucker you sold me an illegal copy of windows
Me: excuse me…? [he continued talking when I said this]
Him: I’m calling microsoft and reporting you, and also am going to take this shit to court. My buddy is a technician and he told me that it only looks like you took off the bubbles.[he takes a deep breath]
Me: Ok hang on just one second, who are you?
Him: [his name]
Me: Ok when did we sell you a copy of windows?
Him: Last month [he was off by a month]
Me: Ok, do you have a sticker on the side of your computer that has the key?
Him: Yep
Me: That is your license, it’s legit, we checked it before you left.
Him: Bullshit it says it is illegal, and I’m not the one who put it there you are, I’m going to call the police on you. Pirating is illegal.
Me: You realize that there can be false positives or even spyware that immitates that notification to try and get money from you correct?
Him: No I didn’t know that, how can you tell?
Me: It’s pretty complicated, bring your computer on down to the shop and I’ll be able to tell you in 5 minutes.
Him: [Deep breath] [Unintelligible Nueron Misfire] Mother fucker I’m not bringing my computer down there you can kiss my ass.
Me: Ok by me, just be sure and spell my name correctly. [Click]

I didn’t hear from him again until yesterday when he brought his computer in.

Magic Jelly Bean Keyfinder says it is the old key, I have screenshots showing I had updated the key, it’s logged, and everything.

I start looking through event logs and all the sudden things start clicking. There is a big gap between 2 weeks prior to when he brought in the computer, and 2 weeks ago. Now I know I used that computer during that gap, so the event log should have something in that time frame. But nothing.

This dumbass went and did a system restore to a point prior to when we used the key updater tool provided by microsoft.

I called the idiot and explained to him what had happened and he flipped out again “That shouldn’t have changed my license”, well buddy apparantly it did. I refuse to work on this system unless you allow me to wipe it clean using the new license key.

Oh he would have none of that, in the face of glaring idiocy he still tried to blame it on me. “The system worked 2 weeks ago.”

I hate when people say that shit, my truck worked yesterday is it my mechanics fault that I let all the oil drain out today and drove for 4 miles? Then shut the hell up.

I told him he could do his own work, I refuse to fix it. He can come pick it up or he can let me wipe it (I’d backup as much as I could of course).

Ever the asshole to the end he said “Fine I’ll be there in 30 minutes”. 30 minutes passed, an hour, 2 hours, and in he came. His wife was obviously pissed off and was behind him, I was expecting a shouting match in the store but the wife looked at me and smiled.

“I’m sorry about my husband, he is sorry too, aren’t you?” He nodded. She continued, “Would you please go ahead and fix the computer, I understand if we will have to pay for your time but we do need it done.”

So I did. I wiped the drive, I installed fresh, did all the drivers (cause Windows sucks at finding all the drivers, ethernet, video, sound, all hardly ever work on fresh installs and people gripe about linux >_<). System went home, Charles got paid, Idiots shutup. All in all, a very good day for all.

Reasons you are an idiot:

1.) You blamed me for something you did, something you already admitted to doing.
2.) You screamed on the phone, most 7 year olds realized that when they start screaming people ignore them, atleast the one’s raised correctly. Perhaps you need a good spanking.
3.) You think “it worked last ____” means anything to me. Fuck off
4.) When you came into pick up the computer you tried to intimidate me, making a sullen defeated face like you had when your wife dragged you in shut you up quick.
5.) Because your reasoning skills barely equal that of a 9 year old, and it would be an insult to people with down syndrome for me to say you had an extra 23rd chromosome.

Fuck you,
Charles~

If not go turn on the T.V. I’m sure every channel is still covering it.

Now I have a few basic understandings of the situation.

1.) Schools are designated “No Gun Zones”, IE: it is illegal to carry a firearm onto campus.
2.) It is illegal to murder someone, let alone 30+
3.) The police presence necessary to protect innocent lives from being killed would far exceed that of an Orwellian government.
4.) The first shooting fit the Modus Operandi of a domestic shooting, not a spree killer. This was not a mass killing in 1 stage, but a 2 stage plan with 1st appearing to not be a spree killing.
5.) Virginia Tech’s campus is about 2,600 acre and has roughly 25,000 people on it at any given time.
6.) Making Virginia Tech a nicely sized town.
7.) It is standard operating procedure to seek out the last one to have seen a murder victim alive as your first lead, that this lead did not turn out the way police wanted does not mean it is a “bad lead” or a “false lead”, it is what helps solve crimes in 99% of all cases.
8.) The weapons were not purchased legally, he lied on the application, to call it a legal purchase is erroneous, and the reporting methods to keep such a lie from being accepted would remove patient doctor confidentiality.

Given all this, how should everyone reacted? Is it responsible to lock down an entire city because of a domestic violence shooting? Then why this shooting?

For the last week and probably for the rest of the year you are going to hear people blame everyone and their dog. However there is only one person to blame, and that is the shooter.

You will hear discussions on gun control and how people will use this tragedy to politicize the event. However no law of prohibition has ever worked, nor would arming every citizen be wise. One would argue that taking away the ability of one to defend themselves through their 2nd amendment rights by labeling an area a “gun free zone” should put those who labeled it such as responsible for protecting those inside the “gun free zone” but this is in and of itself absurd unless you treat the “gun free zone” as a prison, with central entrances and access control it is ineffective to even try as the efficiency of getting people in and out and maintaining high standards of student safety will not work.

Basically, if someone is determined to kill you or anyone and it is a congested area, that does not contain an Orwellian level police force, then there is no possible way to prevent this sort of tragedy.

I say all this for one reason. Right now we should be investigating the situation and how to better react or even be proactive in stopping such things from happening in the future. We should make intelligent decisions concerning ways to prevent this after the investigation is complete. Anyone who rushes to judgment at this point in time is doing so foolishly. It is this sort of policy making that erodes basic rights, by allowing policy to be backed by fear of a recent event.

And a message for those that believe the perfect answer is to make all guns illegal except those wielded by the government and government agencies. The 2nd amendment does not exist primarily so that one has the right to defend themselves against other citizens, it exists so that a population can defend against a tyrannical government, in a country where habeas corpus is suspended or altered, wiretapping is permitted and if by chance you appear a threat to the US or it’s people can be labeled a terrorist and have 4th amendment rights suspended, I believe the last thing we as a people should cry out for is a removal of the 2nd amendment.

Charles~

Correction: Number 8 above may or may not be true. The state law and federal requirements are not very well matched up. This would be a very good cause for updating the federal requirements to match current psychiatric practices. Thank you “Agripa” for pointing this out.

Then I got a phone call from one of the county offices that they were leaving the city provided internet connection (Some DSL on a dry pair) and going to AT&T but they had an idiot installing who just spent 2 hours on the phone with a “Level 4″ tech back at base. Also they wanted help setting up their email. So I’m expecting some issues with the phone system since they are basically switching from one DSL provider to another.

Nope, phone system looks fine he had stuck the DSL on the circuit properly and all (good job). What was stumping him was the fact that they had ordered a static IP address. Now here is the fun part.

This business has all internal IP addresses setup statically and in the subnet of 192.168.38.XX (255.255.255.0)
The default setting for this router is 10.0.X.X (255.255.0.0), this customer had literally 114 systems on the inside of their network all with IP addresses setup at those machines, most being windows 2k, some *nix boxes and 1 Mac (el oh el!)

PPPoE was not turned on or given login / password, wrong internal network subnet (unless he was going to change 114 systems himself), and he didn’t know the way his own company goes about giving static IP addresses is by using dedicated dynamic ip addresses. So when he said “I’m done” and then nothing worked I had to go to lunch, I advised the guy there to do the same and let this technician play.

One hour later it still doesn’t work and he is still on the phone with the “Level 4″ tech and the “level 4″ tech’s boss.

I go and shut off the wireless from another system (he was using wireless to connect to the router on his laptop) and then go and setup the entire network, put in the password, set the internal IP address to 192.168.38.1 (like all 114 systems are expecting) and then configured PPPoE, configured the external address to be grabbed automatically (DHCP) and rebooted the router, and turned on the wireless.

I walked back in and said “It’s working now, what did you do?” Dumbfounded for a moment he looks up and says “Well I configured the router of course.” about this time I walk away and head back to the shop and let this douchenozzle figure out all the changes that occured while he was unable to connect to the router.

Reasons you are an idiot

1.) 4 fucking hours and even phone tech support and the ability to google using the other router and you still can’t figure out BASIC settings for your own routers that your company installs at almost EVERY single location.
2.) You made 4 or 5 jokes about how easy the training for DSL tech was and that you had slept through half of it, believe us…we can tell.
3.) You claimed to be a linux admin but had no clue what distro you use. Great use of Linux to try and make yourself seem a higher tier geek.
4.) I gave you hints along the way and you still failed miserably.
5.) You failed to convince the guy that you fixed it in the end even though I didn’t tell him who it was or what I was doing.
6.) You actually brought the average level of competance of the AT&T / SBC’s technician down by joining up with them. WHICH IS PRETTY FUCKING HARD TO DO, considering how low it is.

Fuck you,
Charles~

Hey!

Charles has been pretty busy lately, he’s doing some work for a doctor that was a rush job. Guy came in said “I need cables ran, Dell _____ Server, this software configured, installed, 7 client systems, VPN, Email setup, and training for my staff.” At first Charles laughed and said no problem. Then the doctors said “2 weeks” and Charles surveyed his surroundings, all the work he had to do besides this project, and his already active duties maintaining his current customers. Then this doctor started waving around barely sub 5 digit figures around.

“I can do it”      $_$

So, for the last bit or so, Charles has been pretty busy.

However some interesting things have occured, remember our gentleman from Charles’ last post? His wife finally emailed Charles. I think I will share it with you, ehem.

Charles,

I wanted to thank you for bringing my husbands actions to my attention. I had known that he had a porn problem in the past but did not know it was current or how bad it was. We’ve seeked professional help and I believe we will make it through this. You forced him to face his shame and that was a great step into recovery. [Blah Blah Blah, didn’t have to be a jerk about it though, blah blah blah]

Signed,
CS Simpson

About 2 days before this email arrived Charles’ mail box was seeing less and less flaming, screaming, pissed off emails from JJ Simpson, I personally hope the best for him but Charles has a different message “Fuck him!”, though I surely hope he doesn’t mean the literal way.

That’s all for now and remember…I’m just a F1 press away!

Love,
OPENClippyGNU V0.98.12 RC4

I setup a redirect for the “access denied” after so many attempts on all my routers and accesspoints at the hotels. These redirects point to what’s called a “honey pot”. a “honey pot” is basically a THIS IS TOO GOOD TO BE TRUE looks-like-you-got-in-but-you-really-didn’t style page. Complete with fake data abilities to change settings that doesn’t really effect anything. This honey pot comes up after 10 tries at the login and pw after that point anyone that tries to login for the next 30 minutes that doesn’t get the correct password is shot over to the honey pot.
What this page does do is send me an email and a text message on my cellphone once someone starts digging around and changing settings (you have to change settings and hit ok for it to email me)

So yesterday at around 4am there was a 22 year old punk sitting in the hotels parking lot surfing around checking his email trying to figure a way to break the router. Google searches included: “How to tell what router is being used”, “Default passwords for routers”, “How to break a password”, “How to break a network”, “How to get little boys to come into your van with candy”,”Class action lawsuit against Barney for mental redardation inflicted upon viewers.” (ok so I made that last one up, but I’ll leave you guessing on the prior one.).

My phone starts doing it’s dance across the nightstand and finally wakes me up, I look over to find no less then 20 attempts to get into the router, so I spring into action with my handy dandy laptop and scooby doo boxers only to get half way down the stairs to the front door and realize…I need more clothes. So after preparing to go kick some ass (which included much needed shirt and pants (shoes optional (going for three levels deep of parenthetic yumminess!))) I drive down to the hotel and start sniffing around for transmissions coming from his computer, armed with his IP address, his MAC address I start driving around the parking lot scanning channel 6 when I get a flood of traffic with really good reception.

I had found him. Now most people right about now would get out of the truck and go beat the shit out of this guy…not me. I parked a little bit away and I started watching and had my laptop sniffing any packets from his system.

Hi login and password to your email account (picture is of a packet dump):

It’s a link so you can see the large version if you want without the funky zoom effect (GO GO MSPAINT + GIMP!)

oh it got better, he downloaded femdom porn (man is dominated by the woman), donkey show porn, then there was 10 minutes where it was nothing but Instant messenger beacons going out and no data, which I assume he was masturbating.
Then this dipshit thought he shutdown the router, but the second he did all it did was add his computer to the list of mac addresses that couldn’t connect. I get out of my truck, go and knock on his door and he jumps 2 feet in the air from a sitting position, his pants were unzipped and down a bit and it must have been cold outside (65 degrees but I’ll give Mr. lost in the bushes the benefit of the doubt) the conversation went like this.

“Hi, I’m the network administrator for this hotel and I’ve been watching you for the last 45 minutes, I noticed you were trying to shut down my network.

“I don’t know what your talking about man.”

“I also know your are into donkey shows, femdom porn and that your email address is JJsimpson@[deleted.com]”

“Dude you been spying on me!?!”

“Yeah, you trying to break into my router got my attention, so here is the deal, either you give me your wireless card out of your laptop over there or I’m calling the cops, which is it gonna be.”

He’s looking me up and down now trying to figure out if I’m joking or if he can over power me, I’m 6′4″ weigh 225. He’s about 5′8″ to 5′9″ and I want to say weighs 160 maybe 170 and is in his early early 20’s.

He tells me no so I pull out my cell phone and start dialing, the phone is ringing and I say “Just so I got all this straight your license plate number is Lousiana: 54G[rest deleted] and your last name is simpson and your hair color is brown and you have a small scar on your left chin looks like you got cut a few years ago?” and he says “No man, quit here you can have it.”

I take his card and break it in half and say “Have a nice day, don’t try and break my networks again or you won’t be given the same choice next time.”

Reasons you are an idiot:

1.) You use an email service which doesn’t encrpyt the login and password prior to sending.
2.) You had to use 20 attempts to get in instead of 10, WTF. You are twice as stupid as the regular script kiddy.
3.) I really dialed the store, I hate involving the police in anything especially when a good ass kicking would suffice.
4.) You don’t have the balls to surf porn at your own home because of (I assume a wife judging by the wedding ring), so you sneak out like a little bitch to get your fix.
5.) Most relationship counselors would call that a very destructive habit, and what the hell are you doing it at 4am-4:45am for?
6.) I just used your own email account to send your wife an email detailing why your laptop no longer has a wireless card and where you were sunday morning at 4am.

Fuck you,
Charles~

But what if what you are trying to protect is going out and telling people how to get in? What if what you are trying to protect has actually gone out and asked people to attack?

This is the situation with one of my customers. We have spam blocking software on our email server, it’s pretty accurate, though I want to find a way to block the posts that have just the .gif file with “purchase this stock” on them without getting to crazy with grandma not being able to see the .gif of her grandchild.

You don’t fuck with Grandma’s and their pictures of grandchildren….ever.

We sent out a system wide email about 2 months ago on how to set up the spam filter to do more then just label spam “*******SPAM********* Subj: Hi” in the subject field. But to actually delete it or not download it from the server. Alot of our internet customers sent us back thank you letters etc for setting them up with a tutorial on how to block spam. Hell it’s pretty simple, click here click here click ok. 3 steps.

Not for this one customer:

To: Help@[mycompany.com]
From: LilMisDipShit@[mycompany.com]
Subj: Re: How to setup your spam filter.

I did exactly as you told me, in the email was a link, it goes to a site that does not exist. I cannot believe you would send an email out on how to get rid of all this spam I’m recieving and screw it up.

I get 60 or so spam emails a day, it’s gotten to the point I don’t even want to check my email anymore.

So I was nice and called her and setup the email filter for her. Remember how I said our email filter doesn’t catch everything? There is one or two that will get around it. Well I got this nice little jewel in my inbox a couple of days ago. I wouldn’t feel so bad for her if I hadn’t gone through and showed her in 4 of those emails (which were legit sign up emails she had signed up for when she went to get some software or sign up for another service)

To: Help@[mycompany.com]
From: LilMisDipShit@[mycompany.com]
Subj: Is this as good as it gets?

I’m still getting spam email, except now it isn’t labeled spam. I got a new email address with a different provider and it’s been 2 days and I haven’t recieved any spam at that email address. Also I’m recieving other people’s spam as well.

If this is as good as it gets then I’m going to have to go with this new provider who doesn’t let ANY spam through.

Remember those spam emails I told you that are able to get around the filter? Yeah she was still getting those. The “Other people’s email” is from a newsletter she signed up for. They have to put SOMEONE in the TO line and everyone else in the BCC line so it looks like you are recieving their email but in reality alot of people are.

So I was nice…

To: LilmisDipShit@[mycompany.com]
From: ME!
Subj: Is this as good as it gets?

Martha,

There are a couple of issues with the email you sent me that I’d like to address before I get to the meat and potatoes of the matter.

1.) “My new email account doesn’t get any spam”

Go out in the middle of a what field and plant a US Post office approved mail box, after 2 days of not recieving any credit card offers or sweepstakes go and complain to your local post office that your “new mail box” doesn’t receive unwanted ads or junk mail. Because that is essentially what you just did to me. “I created an account 2 weeks ago.” No one in the world knows what that account is until you let them know. If no one knows it exists of course you aren’t getting any junk mail. The reason you are receiving junk mail now is bcause you wound up on someone’s email list, by either submitting your email address or asking to be removed from a dubious source which in acccordance with their unsubscribe methods (which no one reads) they sold your email address to other people.

2.) Drjimbob@[mycompany.com]

Anytime a spammer sends out email and is using a budget program for their mail list someone has to be in the To: list. Otherwise the email is invalid. What they do is put one of the people from the domain into the To: list and then put everyone else into the BCC: list. Which means you don’t see the name of every other recipient. Remember last email when you complained that you were recieving bulk email that had other [my company]’s customers on the list and how bulk emailers do that because it puts less stress on their mail servers and the reciepient mail servers which in turn get’s less attention from mail server admins because it’s not causing such a problem from a logistics standpoint? This is the same thing except instead of putting everyone in the To: list, it putting you in the Bcc: list.

All that aside the reason YOU are recieving spam is because YOU at one time or another put your email address out there for people to see and sell. I’ve had this account for 11 months, and I’ve yet to recieve ANY spam email on it. I don’t even have the spam filter on.

Personally I have 3 email accounts:

My “Junk” account: This account recieves all of my spam, if I need to sign up for anything I give this account out.
My Internet friends account: This is an account I give out to all of my friends that I meet on the internet, it’s disposable and would cause me minimum grief if I had to abandon it.
My real life friends / family account: This account isn’t known except by my friends and family I know face to face. This account is not disposable, it is not easily guessable name like “Charles@whatever.com” it contains a series of numbers not a recent year like “Charles2007@whatever.com”

Using this method I have never once recieved ANY spam on my 2 accounts shileded from it.

The reason you are still recieving spam emails after the filters are turned on is some spam emails don’t register as spam right away. You have emails being filtered, the ones that are now filtered are the one’s previously labeled as “******SPAM******” as the email server used to mark those that it found to be spam by putting that in the subject header. What we did by turning on the spam filter was changed it where instead of delivering the emails that it was marking as spam, it now deletes them.

It does sadden me that we cannot accomodate you but I’m sure that you will find once your mailbox out in the middle of a wheat field is found it will begin recieving junk mail as well and then you will understand. But in the mean time, if you wish to disconnect please come on down to the shop and fill out the disconnect form.

Charles
[Phone number]
[Email address]

Any person that goes into business will have 10% of their customers that take up 90% of their time. The trick is to get rid of these customers and make things better for the other 90% and let some other dipshit worry about the 10%.

This customer is still with us, I haven’t received an email back, we aren’t the only internet provider in town.

Reasons you are an idiot:

1.) Get the fuck out of the middle of the wheat field.
2.) You had “Disconnect after checking mail” checked and screamed that our internet was dropping you when it was Outlook Express.
3.) You can’t click a simple link and follow instructions that a thousand other customers including children had no problem understanding.
4.) You are still with us.
5.) You actually came in and paid for the next 6 months in advance yesterday.

Fuck you,
Charles~

I’ve had a laptop in the shop for a about 4 days. We quote 3-5 days on all work done, even if I know I’m going to have it done before the sun sets.

I have a love / hate relationship with laptops, I hate them because they are a BITCH to work on. I love them because when I do, I can make some $$.

This computer’s on/off switch had broken, this particular switch is soldered onto the motherboard. It has 5 contacts but only 2 are meaningful. The switch had worn out, I determined this because I could take a jumper and bypass the switch and the system would still come on.

I REALLY hate soldering on motherboards unless it’s voltage regulators (they’re big, bulky, and have large contacts, it’s really hard to fuck up that job)

Long story short I looked around and found that you couldn’t purchase a motherboard for this piece of shit toshiba for less then $400. She wasn’t willing to pay that but was willing for me to solder on a switch. This is now day 4 of the job and she is calling about once every 2 hours despite us telling her we will call her.

End of Day 4 I get this phone call.

Me: [My company name] this is Charles how can I help you?
Her: “Do you guys repair laptops?”
Me: “Yes ma’am, what seems to be the problem.”
Her: “I put my computer in the shop about 3 days ago, it has a broken switch on it the idiot that is working on it can’t seem to get the job done, I think he smokes crack, all it would take is replacing a simple on / off button, but they wanted to replace the WHOLE motherboard till they figured out 400 wasn’t ok with me. I will need to go pick it up before dropping it off at your shop, what time do you guys close?”
Me: “Ma’am, we close at 6, can I get your last name?”
Her: [Her last name]
Me: “Ok let me put your computer back together, you can come pick it up in about 30 minutes.”
Her: “Oh my!” {Click}

Reason you are an idiot:

1.) You can’t remember the name of the shop you dropped your computer off at.
2.) I clearly stated my name, my company and you even talked with me personally 4 times, we all answer the phone the same way.
3.) Three to Five days…….THREE TO FIVE MOTHER FUCKING DAYS.
4.) You got charged a $10 service fee just for the volume of phone calls you made to the shop and didn’t question that line on the invoice because your face was so red.

Fuck you,
Charles~

Some of you may have read about the Asian Weekly article which was recently pulled from their website after having being published called “Why I hate blacks”.

There is a great uproar over this saying it’s wrong, etc etc. To quote Speaker Pelosi (D-San Francisco):

“Speech that promotes hate has no place in San Francisco or anywhere in our country. Eng’s words were not only offensive to African Americans, but to all Americans.”

This coming from the leader of the self proclaimed “Progressive party”. “Progressive towards what?” is my question. First we ban and condemn anything that sounds hateful. Next we ban and condemn anything that is objectionable. That’s progress right? No.

It stands diametrically opposed to the freedom of speech. What is amazing about all this is that this whole situation proved Kenneth Eng’s point. No one gave a shit when he said he hated asians, no one gave a shit when he wrote about other races, but the second he mentioned “blacks” all the sudden all hell broke lose.

You defend the radical ends of speech because then you do not have to defend the more acceptable forms of speech. If you give up ground, there is only more ground to lose.

Kenneth Eng has every right to say what he wants. Asian weekly has every right to publicize it if they so choose, they don’t have to because it is THEIR publication.

Kenneth Eng has my respect at this very moment, because he has YET to apologize for what he believes. Despite national news and even polytic’ians speaking out against him he has stood up for what he believes. I can’t stand his views but I will defend to the death his rights to hold them and express them.

The publication I have no respect for, you let that shit fly and print it for 4 months then when a politically correct temper tantrum is thrown you say “we don’t stand for this.” and remove it from your website and fire Kenneth Eng. You don’t stand for anything, you bow down to the whims of the public, you have no testicular fortitude.

Political correctness does not and will not ever over ride the Constitution, for all you dipshits in office and elsewhere who feel otherwise, FUCK YOU.

/political_blog off

Love,
Charles~

PS: For those of you that need “Fair and balanced” all Polytic’ians suck.

Edit:  The title for this post was meant for another posting, not sure why it was put here but to be honest…it works too.  If I go and edit it though it’s gonna screw up people reading this by RSS so I’m going to leave it alone for now.

Once you watched the intro mouse over the “Main Menu” on the left and check out: Check them all out, the “Basics” isn’t all that great but the rest is fucking hilarious.  Oh and watch the Music Video.
No, I wasn’t paid for this, for all I know the product sucks.

http://shaveeverywhere.com/

good for 15 minute laugh

Her: Is there something wrong with your mail server?
Me: Nope everything looks to be fine, what seems to be the problem.
Her: It has to be your email server everything else is working just fine on my end.
Me: Ok, so what is the problem?
Her: Your email server, are you not listening?
Me: I understand you believe our email server is the problem, but what is going on?
Her: Your email server…you know what forget it.

I already had an SSH session into our email server so I checked server load, queue load, everything seems to be working fine and pretty much clean as can be. About 30 minutes later…

Her: This is really starting to bug me, have you fixed your email server yet?
Me: Ma’am there is nothing wrong with my email server, I’ve checked it twice now.
Her: I think your lying, I pay $XX a month for good quality service and you can’t even help me.
Me: Ma’am if you would describe the problem perhaps I could help you.
(Husband in the background: Did you tell him it was the email server?)
Her: I’ve told you before it’s your email server now go fix it or we are disconnecting.

So I’ve not gone from Mr. Customer Support to Mr. I’m dealing with a crazy bitch.

About hour later I get this:

Her: Look I’m tired of…[I interupt her]
Me: Look, I’m the doctor here, you are the patient I will diagnose the problem, you tell me the symptoms, what makes you think the email server is the problem?
Her: ….
Me: Ma’am are you still there?
Her: Well I can’t get to my banks website
Me: Ma’am and how does your banks website have to do with my mail server?
Her: Well it says to enter my email address and password to login to my online banking.

You have got to be kidding me, the bank is using email addresses as their customers login and because her bank says nogo she thinks it’s my fault instead of it being her “login” to the bank website.
Me: Ma’am my email server has nothing to do with that website, the reason it is asking for your email address is so it knows where to send email and it’s using that as an account, that information is stored on THAT webserver and has nothing to do with my email server.
Her: Oh…well it worked yesterday.
Me: Did you call your bank?
Her: No, I figured it was your email server not playing nice.
Me: Call your bank and get it fixed, there isn’t anything I can do for you ma’am.

No it doesn’t end there. About 30 minutes later I get another phone call.

Him: Hi this is [the husband] and I have a person from the bank on the phone.
Her: And I’m on the extension!
Me: What can I do for y’all today?
Bank_Dude: Our website is working fine, these people are on your internet and cannot get in. I have assured them that it is on your end, you need to help them.
Me: ….
BD: Also, we don’t appreciate you routing your tech support phone calls to us as it takes important time out of our day.
Me: ….
Hubby: See, we told you it was your email server.
Me: Ok, let me get this straight, you are using the login and password box from [their website]?
Her: Yes
Me: What is the error it is giving you?
Him: It says, “Wrong password or no account exists”
Me: And this is on [their website]
BD: Yes
Me: And no where on that website does it say [My Company]?
BD: Yes, but that’s not what is important, you see it asks for their email address
Me: So how does your server interact with my mail server?
BD: Well I haven’t figured that one out yet I just handle the mail here at [The bank]
Me: Can y’all check your email?
Hubby: Yep we got right on no problem.
Me: You see, that is my mail server. It is working just fine, probably what is going on is you aren’t using the correct password for the banks website, which in no way connects with my email server. Any problem with the website would be the fault of either you not doing what is needed or the webserver not working, get your password reset and try again.
BD: Are you sure it’s not a problem on your end?
Me: No let me go check that
[tap on the keyboard audibly a few times]
[pause for 20 seconds]
Me: Yes I’m sure.

Reasons you are all idiots:

1.) You think ANYONE would allow another website to authenticate users through it’s website when they are not affiliated in ANY way.
2.) You lose at the interwebs!
3.) No it isn’t my problem.
4.) You just got tech support from the banks intern.
5.) This intern’s voice is cracking, he hasn’t even finished puberty yet.
6.) NO IT IS NOT OUR PROBLEM!

Fuck you,
Charles~

—————————————————————————–

to: help@[somewhere.com]
from: [BBBG_III]@[somewhere.com]
subj: HLEP!!!

—————————————————————————–

Dear [My_Company],

I can’t seem to send or recieve emails from my account. This has been going on for a month now and it hasn’t gotten any better. Will you please send me an email letting me know what the problem is or how I can fix it.

Signed,

[Billy-Bob-Bo-Bob-George III]

PS: I seemed to have deleted some emails from my twin, [Jim]. Can you recover them?

Which I couldn’t help but laugh at, readin through the headers it appears he used the webmail function. So I figured he might have an outlook problem till I recieved this about 20 minutes later.

to: help@[yeah_edited_out.com]
from: [BBBG_III]@[yeah_edited_out.com]
subj: Haven’t heard back from you yet.

I’m still waiting to hear back from you still having troubles sending and recieving emails.

[insert some ungodly long outlook signature and email disclaimer here which can fuck off and die.]

So I called up ol’ Billy and asked him how he thought I would recieve the email if he was having email problems, because honestly…I was fucking curious at this point.

“I didn’t exactly think that one through”

No shit. So tell me buddy how are you supposed to receive my reply too?

“Well I guess that one got me too”

O RLY? Well here is the deal I recieved 2 different emails from you so your perfectly capable despite a few genetic flaws such as inability to produce neurons during development apparantly but can he recieve???

Email box full. He just ignored the 30 or so “Your mailbox is full, delete that shit you are at 90% capacity” that he was getting daily.

Went ahead and cleaned out his email box set his spam filter and called it a day.

Reasons you are an idiot:

1.) If the piece of equipment you are having problems with is one of the ways you can contact tech support and you have other means, most people would use the other means.
2.) The sentence “I can’t recieve emails, can you send me an email with how to fix it?” comes to mind.
3.) The fact that I may not be exagerating 90% of your name.
4.) Inability to read 30 emails clearly marked telling you what the problem was and then the sound of disbelief in your voice as I explained the problem.
5.) Putting your kid on the phone anytime I said something technical….like “Turn on your computer.”…….ok maybe this wasn’t so bad in regards to the whole tech support experience.

Fuck you,
Charles~

I wonder how many other small shops have that problem. We’ve been doing the customers right and taking care of them by either reinstalling XP home with a valid license which we purchase or showing them how we never charged them for it in the first place and going half and half on it for their trouble.

We lost a customer from our dial up that I really can’t say I’m going to miss. Once when the entire internet backbone in my city went out (you had no internet connection unless it was satalite) he called every 5 minutes screaming at me. I couldn’t diagnose the problem because he was calling so often finally I just forwarded the phones to one of our cell phones with a message that we are looking into it and figured out it wasn’t our problem.

This same customer left his computer in our shop for a day before calling up every hour to check up on it when we had 5 computers in front of him and quoted 3-4 days for work to be completed.

This same customer that was using our office number for his dial up internet (his modem was dialing our voice lines in the office) and called and cussed out our accountant because “Your service never works” and when she figured out he was dialing the wrong number AND using the wrong password he said “What do you know, you’re just a woman.”

The same customer who became indignant over all this and disconnected from our internet service and picked up his computer from the shop prior to it’s work being done and then came back 2 months later with his computer in the same state I had left it and no internet connection saying he was sorry.

This same customer called our accountant today and stated he wasn’t paying his bill and wasn’t going to come in to fill out the disconnect forms.

Needless to say, I’m glad to see his dumbass go.

Fuck you,
Charles~