Charles The Technician
Wisdom and Rants from a Computer / Network Technician
10th
SEP
Idiot of the week: You mean I have to actually run these programs?
Posted by Charles | Filed under Idiot of the week
Lady brought her computer in the shop other day and was furious she had someone contracted a virus. She was getting pop ups from hell and much much worse. Turns out she didn’t have a mild infection she had several virii problems and spyware galore. Wouldn’t have surprised me if someone was using her machine as one of the botnets hubs.
So after having casually said, “It looks like you have a virus problem” as she dropped of the computer she not so casually let me know that she is extremely diligant in making sure all anti-virus and anti-spyware/adware programs are installed and functional and that she doesn’t use any “risky” behaviour on the interenet.
Fair enough I still think she has a virus, she would have none of that though, I was told that it couldn’t be a virus but someone breaking into her system everytime she turned it on and I was to lock it down.
So I took the computer down into the shop and worked on it, ran a few cursory scan s and found that yes, she has a major virus problem.
One of the things we do when we do find a virus spyware problem to be the cause of the problem is we call them up and let them know, and let them know that now that we have diagnosed the problem it is $90 for us to fix it or the regular $35 diagnostic fee if they want to take it away, since they have already paid the diagnostic fee we wave it if they want us to fix it so now it really only costs $55 more.
So I called her up and let her know and again she made it clear that she didn’t want a virus spyware removal she just wanted the system locked down so that no one else could get into it. That it was impossible for her to get a virus and that she was ever so diligant with her virus and spyware removal software.
I asked her to come down to the shop so I could show her a few things that I had noticed while I was running some cursory scans.
Mainly this:
Reasons you are an idiot:
1.) You still argued with me after I made it perfectly clear what was going on.
2.) You think people can hack into your computer when you have no connection to the internet.
3.) When I told you that you had to run the programs and make them perform scan you looked at me like I had told you red was blue.
4.) You still thought it was hackers after all this.
Fuck you,
Charles~
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September 10, 2007 -
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I get that alot from visitors to my site. They just dont know, or I think care till they end up with a dead puter.
I try to educate them though, maybe it will eventually sink in.
LOL! that made me laugh. I used to work in an Internet cafe part time and we had idiots like this coming in all the time too! There was this one lady who was insistent that I turned off the ‘floor heating’. When I told her that we didn’t have heating in the store (come on, what are the odds that this shitty little cyber cafe would have floor heating??) she started getting really angry and saying she felt hot air from the ground.
I went to have a look, and calmly, and politely told her that heat was generated by the CPU and hence that’s why she felt the blast of hot air. She was adamant though that we had heating and she started making a huge scene, yelling at me to turn it off. I just stared at her and said,
“sorry ma’am. I must have forgotten about the heating system! Unfortunately I don’t have the clearance to turn it off, but i’ll be sure to let my manager know next time he comes in.”
The other customers in the store clapped.
ROTF (laughing, ofcourse!)
LOL