Charles The Technician

Idiot of the week: You mean this new hard drive is blank?

Posted by Charles | Filed under Idiot of the week

Last week we sold a hard drive to a customer that decided they didn’t want us to fix their problem.  It had been determined that their Hard drive had failed and that we would have to replace the hard drive and install their operating system for them.

They didn’t much like that idea, so they opted to purchase a hard drive from us.

Day or two passes and they call us back.

Them:  I purchased this hard drive from you but I’m getting an error message.
Me:      What kind of error message, what does it say?
Them:  Operating System not found.

After going back and forth why that was the case and them being rather upset that a brand new hard drive was supposed to be blank I explained to them in detail how to install the operating system.

Them:  You expect me to do all that?
Me:      No not really that is why I urged you to let us do it for you.

Only so much you can do for people.  I’m tempted to just record every conversation I ever have now so I can play it back to them, something I’ve found rather humerous in the shop owners dealings with some of his problems.

Now I had expected that to be the end of it all, either they bring in the computer and we do an operating system reinstall or they do it themselves, nope.

Them:  It says the hard drive isn’t in there, but I’ve hooked it up, the hard drive you gave us is defective.

Winds up they didn’t hook it up right.  But once they did hook it up right windows installer still didn’t see the hard drive.  Because it was SATA so I had to walk them through how to set their BIOS to “Compatibility mode”.

By the end of all this, it’s somehow still my fault, and I’m the jerk.

Reasons you are an idiot:
1.) I just spent well over a combined total of 45 minutes on the phone with you, for free.
2.) I’ve been upfront with you on every single thing about this purchase.
3.) You wonder why I made it perfectly clear that I will not warranty anything you’ve done, with your masterful do it yourself attitude.
4.) The hard drive you purchased was a steal and a half at 10% of what the local market would sell it for and you bitched unendingly about how we gouged you on it.
5.) I’m back bitches.

Fuck you,
Charles~